Returns and Refunds Policies


Returning an Item: To return an item, follow these steps:

  1. Check the return address on the package.
  2. Contact us by phone or email to inform us of your intention to return the item and provide the reason.
  3. Our team will guide you on the return process and make necessary arrangements for you to send it back to the provided address.

Returns Policy:

  • Timeframe:
    • All returns must be initiated within 15 days of receiving the item, in unopened and unused condition.
  • Process:
    • Contact a team member before returning the item to discuss the reason for return and specify if you need replacements or a refund.
  • Refunds:
    • Full refunds are issued only for unopened items supplied in error or not suitable for their intended use.
    • For items returned due to a change of mind post-delivery, a full refund for the item’s cost is provided, but additional incurred return costs are not refunded.