Returns & Refunds

Shipping Information:

  • Multiple shipping carriers are available, including Postal Service, UPS, FedEx, and DHL Worldwide Express. All options have tracking and insurance.
  • Signature for delivery is the default option but can be waived if preferred.
  • Local orders typically take 1-3 business days, while international orders take 14-25 business days.
  • Different shipping cost options are available, including Super Saver Shipping, Free Shipping for orders over US$199, Flat Rate Shipping for smaller and lighter items, and Saturday Delivery Shipping.

Return and Refund Policy:

  • Unused items and accessories can be returned within 60 days of receipt.
  • Returns must be in new, unused condition with original undamaged packaging.
  • Proof of purchase is required.
  • Refunds will be issued to the original payment method, with digital gift cards credited first if applicable.
  • The return process involves logging in to your account, filling in return details, preparing the return shipment, and sending it back. Refunds may take 7-14 working days.
  • Items purchased online can be returned for a full refund within 60 days, while items bought in-store can be returned for a credit note or exchange.
  • Certain items, such as those deteriorating or expiring rapidly, magazines, items with broken seals, or inseparably mixed items, cannot be returned.
  • Refunds are processed to the same payment method used during the order placement.
  • If an item for exchange is not available, a refund will be processed instead.
  • Refund processing may take up to 7 days, and it may take additional time for the funds to appear in your bank account.

If you have any specific questions or need further assistance, you can contact Primadian Tools at

Contac Information :

Primadian Tools
Our Address: Jalan Tomang Raya No.2 Jatipulo palmerah, RT.1/RW.1, Tomang Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11430, Indonesia

Contact us :

Phone Number:
Call Us: (+62) 8216 9172 326