Shipping Information:

• Order Status: The estimated shipping time frame will be determined by the status of your order. This could be Ships Out Next Business Day, In Stock & Ready to ship, Exclusive Pre-Order, or have an estimated ETA listed.
• Shipping Costs: Free shipping is offered on all orders over $150.00.
• Time Zone: (GMT+07:00) Western Indonesia Time (Jakarta).
• Order Cutoff Time: Orders will be cut off at 6:00 PM.
• Handling Time: Handling time is 1-4 days.
• Transit Time: Delivery of products may take 5-21 days.

International Shipping:

• Most products can be shipped internationally. Contact us for a custom shipping quote. Any additional import/export or customs taxes will be the customer’s responsibility.

Shipping Methods:

• Orders are shipped via Line Cargo – Forwarder by FedEx or UPS.
• Packet is used for orders from international locations (7-21 days shipping time).

Change of Address:

• Address changes are not possible once the order is in transit. Contact us within 24 hours of placing your order if you need to change the delivery address.

Cancellations:

• Cancellations can be accepted before the order is dispatched. Refer to the refund policy if the order has already been dispatched.

Tracking Number:

• You will receive two emails for each order: an Order Acknowledgement email after placing the order, and a Shipment Confirmation email with order details, carrier information, order status, and tracking numbers once the item ships. Track your shipment on the carrier’s official website for precise location details.