We choose only Freight Carriers that have a strong reputation for delivering goods on time and undamaged.

Orders are shipped out via DHL, FedEx or UPS We use Packet for orders shipped from our international location.

We ships from multiple warehouses using different freight carriers depending on consumer location. Orders containing products from different manufacturers may show up in multiple deliveries as they may ship from different locations.

We are pleased to offer free shipping on all orders, both domestic and international. Whether you’re located within the USA or anywhere else in the world, you can enjoy the convenience of complimentary shipping for all your purchases.

Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We is not responsible for any delays or additional charges incurred due to customs clearance processes.

The arrival time for your order is calculated as the sum of the processing time and the shipping time. Once we receive your payment, it will take us 1-2 working days to process your order. After successful delivery, we will provide you with a tracking number.

The delivery time will vary depending on the destination country and the shipping method you choose. If you opt for free shipping, the estimated delivery time is 14-21 working days, Please note that the final delivery time is subject to the speed of customs clearance in your area, which is beyond our control.

We will send you an email notification for any updates regarding your order and we kindly request your prompt reply. Please ensure that the email address you provide during the order placement is active and accessible.

If you have any further questions or concerns regarding shipping, please feel free to contact us.

Contact Information :

• Email: sales@primadian.com,
• Phone Number: +6283872256216