Delivery Information

Shipping Information:

  • Order Status: The estimated shipping time frame will be determined by the status of your order. This could be Ships Out Next Business Day, In Stock & Ready to ship, Exclusive Pre-Order, or have an estimated ETA listed.
  • Shipping Costs: Free shipping is offered on all orders over $150.00.
  • Time Zone: (GMT+07:00) Western Indonesia Time (Jakarta).
  • Order Cutoff Time: Orders will be cut off at 6:00 PM.
  • Handling Time: Handling time is 1-4 days.
  • Transit Time: Delivery of products may take 5-21 days.

International Shipping:

  • Most products can be shipped internationally. Contact us for a custom shipping quote. Any additional import/export or customs taxes will be the customer’s responsibility.

Shipping Methods:

  • Orders are shipped via Line Cargo – Forwarder by FedEx or UPS.
  • Packet is used for orders from international locations (7-21 days shipping time).

Change of Address:

  • Address changes are not possible once the order is in transit. Contact us within 24 hours of placing your order if you need to change the delivery address.


  • Cancellations can be accepted before the order is dispatched. Refer to the refund policy if the order has already been dispatched.

Tracking Number:

  • You will receive two emails for each order: an Order Acknowledgement email after placing the order, and a Shipment Confirmation email with order details, carrier information, order status, and tracking numbers once the item ships. Track your shipment on the carrier’s official website for precise location details.

Parcels Damaged In Transit:

  • If you discover that a parcel is damaged in-transit, try to reject the parcel from the courier if possible. Contact our customer service if you are unable to reject the parcel or if it has been delivered in your absence.


  • Ensure you have the correct shipping address on your order before making payment, as this is the address we will ship to.
  • Return shipping costs are not our responsibility if the product does not meet your expectations or if the wrong order was placed after shipment.
  • Items weighing less than 150lbs will be sent via FedEx, while items over 150lbs will be delivered by truck.

Return and Refund Policy:

For information on our return and refund policy, please visit our website:

Contact Us: