15-DAY RETURN POLICY
1. Return Policy
If an item you received from Primadian.com is damaged, defective or it is the wrong item, you can return by mail for a refund or replacement, please follow this procedure:
Step 1:
Contact customer service via email at sales@primadian.com or leave a voice message through the phone number: +62(812)-2361-9858 to provide information that consists of (1) reason for returning and (2) your order number.
Step 2:
You will receiving a returns form (inc. a returns code) via your email to complete, then print your return label and package the item(s) along with all original packaging & accessories and deliver to this location: Jl. Kalipah Apo No.20, Kota Bandung, Jawa Barat 40241.
Product can only be returned/ replaced if meet these criteria:
- The product is new, original, with attached price tag, product label and sticker (if any).
- It is not the special order merchandise or any item indicated on the website as non-returnable.
- It is not the grocery items (Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products).
- Product can be only returned if the product is incorrect, damaged by the carrier, or defective in another way. We don’t accept returns in case the buyer changed their mind about a purchase.
- If you receive a defective product or wrong item, you must notify us within 15 days of receipt. We will offer to repair, replace, or refund the item at our discretion.
- The buyer needs to provide pictures (of the product, not the packaging) in case of a damaged product and videos in case of a non-functioning product (for products that are machines and equipment).
Product can be only returned without shipping fees and restocking fees if this happens when the product is incorrect, damaged by the carrier, or defective in another way.
We do not accept any returns after 15 days after delivery date.
We will process and respond as soon as possible, with a maximum turnaround time of 2 business days from receiving your email.
2. Refund Policy
The time it takes us to process your return once we receive it (3 to 5 business days).
- Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once your order cancel request is accepted or we receive and inspect the product, we will credit your account.
- Once we issue your refund, it may take additional time for your financial institution to make funds available in your account. Please allow 5-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.
Please keep in mind:
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $90, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3. Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or credit card company, it may take some time before your refund is officially posted and processed.
The refund process typically takes 2-3 business days. However, it’s important to note that some banks may take longer, ranging from 3-5 business days, to process the refund.
If you’ve done all of this and you still have not received your refund yet, please contact us sales@primadian.com
Contact Us:
Address: Jl. Kalipah Apo No.20, Kota Bandung, Jawa Barat 40241, Indonesia
Phone: +62(812)-2361-9858
Email: sales@primadian.com
Contact Us:
Address: Jl. Kalipah Apo No.20, Kota Bandung, Jawa Barat 40241, Indonesia
Phone: +62(812)-2361-9858
Email: sales@primadian.com
Please note that: All refunds will be sent back to the payment method of your original payment.